January 11, 2024 / Sandra White
Consider a scenario wherein a user is stuck with a connection issue with the Netgear Nighthawk router. He has installed a Netgear WiFi router at home and uses it to get an internet connection throughout the home. He is using both wireless bands i.e. 2.4 GHz and 5 GHz. The faster band 5 GHz is used to connect internet devices such as mobile, laptops or computers etc. while the slower band is used for security cameras. It so happened that all of a sudden the cameras couldn’t find the Netgear router 2.4 GHz network band. Only the 5 GHz band is available.
This is a very common scenario that many WiFi router users often report about. Are you stuck too? Well, giving a good read to this post will assist you in getting rid of this problem.
Most security cameras need a 2.4 GHz network to operate. Now that the 2.4 GHz network band is not visible on the list, the camera won’t work properly. Try checking on any other device if you can see a 2.4 GHz network to connect to. If this band is not available on any other device as well this means you need to address this issue. Let’s help you get this issue resolved.
Now that the camera was working perfectly fine earlier this means there are some changes on the configuration settings of the Netgear Nighthawk router. Maybe there was a firmware update that brought this change to the router. You should manually make changes to the settings of the router so that you can get your camera up and working in no time.
But before anything else, give a try at the power cycle process.
Perhaps there is a pending update that is stopping the router from broadcasting the lower frequency band. A simple power cycle process can help give the network connection and firmware update a push. Try this now:
Can you connect your security camera to the Netgear router 2.4 GHz network? If not then try the next hack.
Due to changes in the configuration of your Netgear Nighthawk router, the router is not broadcasting both frequency bands separately. So you need to go to the admin panel of your router using Nighthawk admin login details and assign separate SSIDs for both bands now. Use these steps:
Your Netgear Nighthawk router is now ready to broadcast two separate SSIDs for both frequency bands. We suggest you assign names such that you can easily identify the network band.
Now that you have separate SSIDs for Netgear router 2.4 GHz and 5 GHz frequency bands, go ahead and connect your security camera to the lower frequency band and leave the 5 GHz for other network devices around your home. Your home is now secure as the security cameras will be working absolutely fine now. With the hope that the information provided in this post has been helpful to you, here we put a full stop to this informative troubleshooting piece of write-up.
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